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F.A.Q

1.Wireless Module
  1) Q: How to setup network after choose the wireless module?
      A: Please make a reference on eighteenth page in User Manual.
 
  2) Q: When wireless module cannot work, how to solve it?
      A: Go back to preview interface, and press F1 button on remote control to check out whether                 network has been dialed up. You can also check out whether SIM card in working statues, wireless         module existent or not, and the other possibility is antenna not connect well.
 
  3) Q: Why 3G can not transmit data?
      A: Probably of the reason is as follows:
          1) Didn’t connect 3G antenna
          2) Didn’t insert SIM card
          3) Wireless and network setup in a wrong way
          4) The PC setup not matches with 3G. For example, the gateway router have not port mapping
          5) Have never turn on PC play back tool. Remark: For further more information about Network               and Wireless setup, please make a reference on page eighteenth and nineteenth in User Manual
 
  4) Q: What kind of overwritten way use in device when two SD cards circularly recorded
      A: Record one by one. When the first one has no capacity, the second one will start to record. If             two pieces of SD card are full, the device will delete the record data start from the one which                 record on the earliest time
 
  5) Q: Whether can achieve the 3 G long range previews and local record carry on synchronously or             not?
      A: Real-time preview in control centre and save local record can be achieved
 
  6) Q: How about the 3G transmit speed?
      A: It will depend on the bandwidth of each Country. Currently in China, 4 channels video can be                 transmitted at the same time, the best situation is 15f/s/ch
 
  7) Q: How long time delay when 3G long range previews?
      A: It will depend on the bandwidth of each Country, the transmission delay within 5-20s in China
 
  8) Q: How to download record file through 3G?
      A: User can download files manually
 
  9) Q: Whether can set record in system in a long range through 3G or not?
      A: Sorry, it isn’t realization currently
 
  10) Q: Is it the long range switch device operation?
        A: Temporary nonsupport, but engineer can add this function into system according to                           customer’s acquirement  
 
  11) Q: Is it all right to support SDHC card?
        A: Support SDHC card
 
2. General Problems
  Problem 1: The power indicator not bright after power on. The following reasons will cause the power   indicator not works:
                   1) Electric voltage isn’t within the range of 8-36 V
                   2) The fuse in power cable was burned
                   3) ACC setting failure or ignition connects in a wrong way
 
  Problem 2: ERR indicator keep on light.
  The following errors will cause the ERR indicator keep on light.
                   1) Two SD cards didn't be inserted
                   2) The system partition under abnormal statues, even the SD card be inserted, it also can                         cause the equipments can not be identified
                   3) MCU not works
                   4) SD card cannot read and write in normal
 
  Problem 3: Channel indicator not works The following reasons will cause the Channel indicator not         works:
                   1) No video signal input
                   2) Cameras break down
                   3) Indicator is damaged
                   4) The system cannot be operated in normal
 
  Problem 4: SD card indicator not works or keep flicker
                   The SD card indicator has 3 medium statuses: OFF, ON and Flicker; respectively meaning as                    follows:
                   OFF: This SD card didn't be inserted or can not be identified by the equipments
                   ON: This SD card existence, but it isn't the one that is recording image at present
                   Flicker: This SD card exists and it is the one that is recording image at present
  Possible reason is as follows:
                   1) User doesn’t setup record in system
                   2) Two SD cards all have already recorded full, but overwritten function was“off”in                              system
                   3) Although Overwritten function was “on” in system, all the files in two SD card are                            alarm record ones. These files cannot be deleted automatically so SD card can not memory                    new record files
 
Remark: For further more information about indicator, please make a reference on page sixth in User Manual.
 
  Problem 5: Video Lost in certain channel Possible reasons are as follows:
                   1) This channel has no video input
                   2) The camera of this channel breaks down or work abnormality
                   3) If the camera takes an electricity power from the equipments directly, may be the                              equipment’s electric voltage isn't enough to make camera work as usual                                              4) The cable that links this channel has problem
 
  Problem 6: Record files have no audio Probably of the reason is as follows:
                   1) Audio function setup in “OFF” mode in system
                   2) Use wrong input cables
                   Audio input including two types. One is LINE IN and the other one is MIC IN. It will be                           showed on Record setup interface in system. User must select one of them before make a                     record. The cable AIN1 and AIN2 match with LINE IN mode, however cable MICIN match                       with MIC IN mode.
                   3) Audio output cable didn't connect or connect in a wrong way
 
Remark: User can make a reference about Audio setup on page thirteenth in user manual.
 
  Problem 7: Device cannot make a record successfully.
                   The following reasons might cause this problem:
                   1) Recode mode setup in a wrong way There are 3 kinds of record mode: Auto, Timed and                     Alarm. Before recording, user must to setup record mode in system. If it was set in                                 “Alarm”mode but has no alarm right now,” device will not make a record. If it was set                       in“Timed” mode but the current time not within timed period, same as above, device                        will not make a record as well
                   2) Overwritten function was “OFF’ and the capacity of SD card less than 500M, in this                         situation device will stop recording
                   3) The ERR light of front panel shine. Can pass to look into a system information, If SD                           card space shows in“0”please check whether SD card has been formatted before use                           and inserts or not
                   4) Record mode be set to “OFF” in each channel. Please press “Enter” button on                             remote control to switch “OFF” to “ON” mode before record, otherwise device will not                     make any record
 
Remark: Please make a reference on page thirteenth in user manual.
 
  Problem 8: Alarm input invalid. May be the following reason to cause this problem:
                   1) Alarm setup in a wrong way in system
                   2) Alarm input cable did not connect to the device or cable not works
                   3) Alarm trigger signal to get an electric shock failure
 
  Problem 9: Alarm output invalid. Possible reason is as follows:
                   1) Cable connection in a wrong way
                   2) System setting in a wrong way
 
Remarks: More information and user guidelines please find on page fifteenth in user manual
 
  Problem 10: GPS signal lost GPS has no signal, probably of the reason is as follows:
                   1) Didn’t connect GPS antenna
                   2) The GPS antenna put indoors
                   3) The GPS module damages
                   4) The software of device FB6001 nonsupport this function
 
  Problem 11: G-Sensor data abnormal. The reason as below:
                   1) The G-Sensor damage
                   2) User did not check the X/Y/Z data in system
 
Remarks: More information and user guidelines please find on page seventeenth in user manual
 
  Problem 12: Can’t playback files on PC successfully. Possible reason is as follows:
                   1) Have never chosen a record file or document path; please choose the path that records                      file first before playback
 
  Problem 13: Remote control not works: Probably of the reason is as follows:
                   1) The remote control didn't pack battery
                   2) The remote control damages
                   3) The equipment breaks down
 
  Problem 14: During playback, the map doesn't show. Possible reason is as follows:
                   1) Net cable did not connect to PC
                   2) Net works, but the computer can not get to the Internet

 

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